re: blank screen when trying to log onto hotmail
Saturday, August 15, 2009 at 1:58 pm
Windows 2000 Annoyances Discussion Forum
Posted by DEX
(11846 messages posted)
Dealing with Unwanted Spyware and Parasites
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Hi Sarah
Turn off Zone Alarm and then try it..if you get into hotmail then tweak ZA and add
the URL to your trusted URL list.
If not get the new ver. of ZA.. and let ZA do it for you.
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On Saturday, August 1, 2009 at 3:56 am, Sarah Borl wrote:
>Hi. I had a problem with a blank screen when trying to log onto hotmail, and also
>the same problem on www.landregisteronline.gov.uk (when I tried to order stuff).
> I think I may have found the problem, so I hope the following helps someone else.
> The problem seems to be, for me, in the version of Zone Alarm. Windows 2000 cannot
>cope with the following version of Zone Alarm: zaSetup_80_065_000_en.exe and a warning
>pops up if you try to install this version. It seems the highest version Windows
>2000 can cope with is Zone Alarm zlsSetup_70_483_000_en.exe. The version just prior
>to zlsSetup_70_483_000_en.exe worked fine unless you have a particular microsoft
>security update installed. You can either search the web to find out what that
security
>update is, and remove it,...or simply use zaSetup_80_065_000_en.exe instead, which
>I think must be the better of the two choices. However if you do install this version,
>before connecting to the internet, go straight away to the control panel of Zone
>Alarm and make sure automatic updates is switched to manual updates, and do not
try
>to get an update, ever. If you accept an update then it appears to me you get the
>blank white screen when you try to log into hotmail. If you do not change to manual
>updates before you ever go online you may get the update right away; so you are
back
>where you started. Also various boxes can pop up asking for permissions for various
>things which can be bewildering. You need to give permission for most of these,
but
>beware of the one that is asking you for permission to get the update. If you accept
>it I think you may have to start all over again uninstalling and then reinstalling
>Zone Alarm. I also had recently installed jxpiinstall.exe which is some sort of
>java thing...but my computer worked okay without it, and it may have complicated
>the whole picture. It could be that once the java thing is installed Zone Alarm
>then is able to seek an update in Zone Alarm, when without the java thing it could
>not. So there it is.
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