re: Problem after downloading Spybot S&D
Saturday, July 17, 2004 at 10:41 am
Windows Me Annoyances Discussion Forum
Posted by Michele
(20 messages posted)
Thanks Joe for your input. My sister had NAV installed by a friend who helped her
clean up her PC a bit. He had a copy of NAV 2002 that he used to install it and
my sister updated online in March of this year. Whenever the computer is restarted
a popup error box occurs with the message: Norton AntiVirus was unable to start email
protection. There is also the red X next to "email scanning" in the NAV main window.
I did make sure the settings were correct and it does start up automatically and
still does the live update on schedule. I went to the symantec site which does give
some options to fix this, it's just that although I can follow instructions, it's
scary when I'm not really sure what I am doing. One thing it did say was to verify
or add the SYMTDI key. I can't seem to find this key, but then again, I'm not sure
that I'm looking in the right place either. Should I try to add it after backing
up the registry, or is this something that could be quite damaging if I do it incorrectly?
You "smart" people must get tired of shaking your heads at us "PC dummies":) I
really do appreciate your time, thanks again. Michele
On Saturday, July 17, 2004 at 10:05 am, joe wrote:
>hello, i used to use norton and kinda know what you are going through, ok, let me
>try to get up to speed, you say that this is your sister product (nav) and that
you
>had lost or no longer have the original software, you purchese online protections,
>is that via a yearly subsrcribtion to sysmantec? ok, also what version of norton
>is it, 2000,2002,2004? and do you know if it was puchased and installed by your
sister
>manually or off the net? ok lets assume that it was purchased off the net, maybe
>the reason you dont have the origianl software cd, (if she chose not to purchase
>a seperate cd) after purchase, you have to put in the product key to recieve a yearly
>subsrcibtion service from symantec, lets say she did. now when it gives you that
>error box is it a pop up box or a red "x" in the main window? if its just the red
>"x" did you first restart the computer first to see if everything started automatically?
>if yes then it may not be confugured to start automatically (norton is famous for
>doing this after awhile) check in nortons main window under options, if a menu appears,
>click NORTON ANTIVIRUS>in the options window, under system, click AUTO-PROTECTION.,
>ensure that start auto-protection when windows starts up is checked because it may
>not be confugured to show the auto protection icon in the tray. ok, if that is working
>and your still getting the error, in the main window, click your options button
again,>in
>menu click NORTON ANTIVIRUS, then email, MAKE SURE THAT THE BUTTON ON scan incoming
>email is checked, if not check it and press ok. try that, HOPEFULLY that is all
it
>is, but bit of advice, the AVG and ZONE ALARM FIREWALL (both free) are the easiest
>way to go, try to further convince your sister. also, it would be advised personally
>by me, to download and install either mozilla or mozilla firefox as a seperate browser
>because sometimes when norton takes a dump, it takes IE with it, you can find a
quick
>link to them on annoyances home page, good luck
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 | |  | re: Problem after downloading Spybot S&D (Michele: Sat, Jul 17, 2004, 10:41 am) |
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