re: Is it my Modem/router? No connection
Tuesday, March 28, 2006 at 11:07 am
Windows Me Annoyances Discussion Forum
Posted by ejb3232
(7 messages posted)
Ok I might of confused some people I have a westell 2200 (from verizon)and Im not
sure if its just a modem or router(i have been told its just a modem but it says
dsl router on it), I dont connect to any other computers and the ethernet cable runs
from the westell to the network card in my computer and the phone line also connects
to the westell and then goes to the phone outlet. They tested it from the office,
if they come out and its inside ill be charged. I can ping 192.168.1.1(westell 2200)
and also 127.0.0.1. Ill try to get into the modem with the phone line disconnected,
its about the only thing I have not tried yet.
On Tuesday, March 28, 2006 at 7:29 am, Jack Gulley wrote:
>Who's modem is it. Yours or your ISP's. What brand/model is it. Some you can
>access as http://192.168.100.1.
>But as suggested, you may want to take the router out from between the system and
>the modem (power everything off first) as you know the system is OK and can talk
>to the router. Then it should be able to talk directly to the modem. Try it with
>the modem unplugged from the phone line or cable connection. Phone line connections
>seldom let you into the modem directly, most cable modems do.
> Also, if the modem is not establishing a connection with the ISP's equipment,
>it will hang its interface to your computer and you can not access it with the above
>IP address. That it why you want to try it with their side disconnected also. It
>might take awhile before you can access it.
> When they checked the lines, did they do it from their sub office or did they
>come out and check it. Normally they will only check it from their outside connector,
>with you being responsible for the cables inside and to the modem. Often good technicians
>will come in and test it from the modem connection to.
> But if you can access the router and ping it, you should be able to access the
>modem. However, they do go bad and have to be replaced. I lost my Cable Modem last
>summer due to heat. It looks like it is working but does not actually work at all.
>And the router was dead also. Sometimes you have to just buy a new modem.
> To make sure it is not your IE, you always have the option of using a dial-up
>connection. I keep a dial-up account active, and use it to check friends systems
>with. If you don't have a working dial-up modem, you might need to find someone
with
>a working external modem and an ISP account that they can test your system and your
>IE with.
> Also the DOS window PING command does not use IE. If you can PING your router
> (192.168.1.1 normally) and not
>the modem or anything past it, you know where the problem is. Just to be sure, try
>a different short Ethernet cable between the router and modem. They sometimes get
>damaged or go bad.
> And is the modem setup to handle PPPoE and ISP logon or is it a default on Cable
>modem. Sometimes the routers can lose their login setup information due to power
>glitches at just the wrong time. You should be able to check that in the routers
>setup screens.
>
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