Sounds more like an ISP issue or your modem then XP. First thing I would do is contact 
support at your ISP. New modems these days can be accessed like a router to have 
settings tweaked. There are also patches needed for some providers. Could also be 
a firewall issue or Norton does strange things like this sometimes.

If the kid you talk to at the helpdesk (First level) can't figure it out..insist 
the your call gets escalated to Tier 2 support.
Sgt
Back it up Soldier

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