re: Blue error screen on running antivirus
Saturday, July 26, 2008 at 3:48 pm
Windows XP Annoyances Discussion Forum
Posted by heather
(10 messages posted)
Hi
Thanks again, did all that you said, went to packard bell site, downloaded updates
for bios and some others, ran trend micro housecall - nothing found on there.
Then installed trial version of mcafee, ran that hooray stayed running no crash.
Then ran spybot - again ran the whole thing no crash, thought it was sorted.
Today it has blue error screened 3 times when no one or no programme running on it,
just sitting idle, so absolutely no idea, should i replace the ram or what about
taking it back to factory settings?
On Friday, July 25, 2008 at 8:00 am, Dan Sarandrea, MCSE wrote:
>The STOP errors you are seeing have two major causes, (a) RAM-related such as bad
>ram or poor contact, and (b) driver-related such as damaged or out-of-date drivers.
>
>The driver problem also includes file system filters/drivers that antivirus programs
>install.
>
>Uninstall your current AV, restart.
>
>Visit the support page for your make and model of computer and see if there are
any
>BIOS and driver updates available that you do not have. Consider installing those
>updates. Restart as necessary.
>
>After that, visit Windows Updates to see if there are any safety/security updates
>that you don't have, and if so, consider installing them.
>
>Visit Trend Micro's housecall of Symantec's online scanner and do scans for any
serious
>viruses/malware.
>
>If all that goes well, try installing a trial version of one of the name-brand antivirus
>programs and run it, checking to see if it blue-screens as others did before.
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