Windows XP repair problem
Sunday, August 24, 2008 at 6:15 am
Windows XP Annoyances Discussion Forum
Posted by vic
(19 messages posted)
This is the problem. My sister who lives in Canada, contacted me, who lives in the
UK, as she has a major problem with her pc being unable to boot, either normally,
in safe mode, etc. What ever option she takes, the pc just re-boots. This was all
down to some problem with 'XP Antivirus 2208' that appeared on her pc. Sounds like
tryiong to remove it has caused a corruption.
So, trying to help her over the phone (numerous calls, just to avoid one big phone
bill) we are trying to do an XP repair (as she has to avoid at all costs formatting
the hard disk and losing all her family photos, of which have not been backed up
for who knows how long).
So, I talked her through changing her boot sequence in BIOS, so she could boot from
her recovery CD, all was going fine, until the following error occured:
'The File ASMS on Windows XP Home Edition Service Pack 1 CD is needed. Type the path
where the file is located and then click OK.
At this point, from what she tells me, her cursor disappears, and she cant reply
to the 'OK' message in any way.
The Microsoft site offers the following advice:
When the message appears, type: Shift+F10 to enter a command session.
Type: regedit.exe at the prompt.
Highlight the HKEY_LOCAL_MACHINE entry.
Go to the File menu and choose Load Hive.
Then, load %Windir%\System32\Config\System.sav
Give it a short name that you will remember, like "Test".
Then, find this key:
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Delete UPPERFILTERS and LOWERFILTERS keys.
Do the same for ControlSet2 and any other numbered ControlSet keys you see.
Exit regedit.
The problem is, there is no response when doing the Shift+F10.
Any suggestions on how to get past this? Need to get the pc up and running, just
so she can get a backup of all those photos.
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