re: USB Port Failure
Monday, October 6, 2008 at 2:18 pm
Windows XP Annoyances Discussion Forum
Posted by Ricer46
(22033 messages posted)
Search google for "usb code 19" and read the articles.
Most of what you did, shouldn't be expected to help. The drivers are located on the
XP installation CD. You must have SP1 or higher. You can try deleting the devices
in the Device Manager, and reboot... this often forces the drivers to be re-installed,
but it may not be that easy.
On Monday, October 6, 2008 at 7:14 am, Victor Benz wrote:
>I have a 3-year old Sony Vaio desktop, running Windows XP Home, with Service Pack
>3 installed, and working properly. The computer has 6 USB ports, 4 in back, two
in
>front. Sony specs say all are USB 2.0. All were working fine until a few days
ago.
>Now, none of them are working. When I go to COntrol Panel - System - Harware - Device
>Manager - the five USB ports are listed. When I right-click on any one of them and
>then click on Properties, I get the following message under Device Status.
>
>Windows cannot start this hardware device because its configuration information
(in
>the registry) is incomplete or damaged. (Code 19)
>
>Click Troubleshoot to start the troubleshooter for this device.
>
>When I follow the troubleshoot guideline, it tells me to uninstall the USB devices,
>and then re-install them through the "Add Harware Wizard". I have done this several
>times, and the devices are found, and drivers loaded. However, at the end I get
a
>balloon window saying:
>
>"A problem occurred during hardware installation. your new hardware might not work
>properly"
>
>Indeed, it does not. I get the same message in Device Status as above.
>
>Corrective Actions:
>
>1. I returned the registry to an earlier version before the problem, no change.
>
>2. I uninstalled/reinstalled the USB devices as recommended with the double reboot
>and disconnected ports, no change.
>
>3. I checked the BIOS settings; all OK. Switched from USB 2.0 to 1.1 and back -
no
>change.
>
>4. I updated the BIOS from the Sony website. no change.
>
>5. I installed all the other Sony system updates shown on the website - no change
>
>6. I ran Belarc, and it shows the following bus adapters:
>
>Intel(R) 82801FB/FBM USB Universal Host Controller – 2658
>
>Intel(R) 82801FB/FBM USB Universal Host Controller – 2659
>
>Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
>
>Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
>
>I note none are USB 2.0
>
>7. From an earlier Belarc run, I also had:
>
>Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
>
>It now no longer shows up in Device Manager. I searched the net for the appropriate
>driver for it, found lots of links, directing me back to either Microsoft or Intel,
>but could not find the driver anywhere!
>
>8. Next step will be to remove the case and see what I have to deal with.
>
>9. Following that, one site I visited recommended a Repair Windows XP Install, but
>says you need the original XP discs. I don't have them, it was pre-loaded; but I
>do have the Recovery & Restore discs I made at the first start-up of the computer.
>Will they be enough?
>
>10. I am prepared to abandon the current setup and install a new PCI card with 4-5
>ports and replace the 3.5" bay at the front with another 4 ports tied to the internal
>USB port on the PCI card. Will this fix my problem, i.e. will I be able to replace
>the existing ports with the new ones, or will I still have a registry problem?
- Written in response to:
- USB Port Failure (Victor Benz: Monday, October 6, 2008 at 7:14 am)
There are presently no replies to this message.
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