re: Can't view website
Wednesday, October 8, 2008 at 8:22 am
Windows XP Annoyances Discussion Forum
Posted by appleoddity
(2070 messages posted)
Wow.. This is a brain twister. I love a challenge like this.
Here is what I have deduced from your information:
Your DNS settings are correct.
NSLOOKUP is able to correctly resolve domain names into IP addresses, so DNS is working
correctly.
Internet Explorer can view webpages by IP, but not by domain name, so DNS does not
work for IE.
Ping also can not resolve domain names into IP addresses.
This appears to be a case of programs be selectively blocked by an internet security
program. However, it leaves a little confusion as to why IE can access webpages
via IP address and not by domain name. I do see that you have Norton internet security,
and I don't know if I mentioned this but it is the source of endless problems. There
isn't another software application that I rate any lower than Norton. My explanation
is this, Norton is malfunctioning, and is blocking internet access based on program
name. It is allowing IE to partially communicate with the internet, but it is blocking
its ability to communicate on port 53 for DNS. The same holds true for ping.
I haven't looked close enough at your boot log yet to see if there are any rootkits
or anything, but with a quick look I didn't see anything that stood out.
My suggestion, at least for now, is to completely remove Norton internet security
from your computer and see if this resolves the issue. If it doesn't, please do
not reinstall Norton just yet, as it never completely removes itself and we may have
to do more.
I'm going to look at your boot log further to see if anything else could be blocking
the connection, but so far, Norton stands out as the culprit.
There is a small chance of a program in your LSP chain that is blocking it also.
Download and run a program called LSP fix, and post back with what files are listed
in your LSP chain. Also tell me if it reports any problems with the LSP chain.
Don't make any changes with the program.
http://www.cexx.org/lspfix.htm
- Written in response to:
- re: Can't view website (Terrance: Wednesday, October 8, 2008 at 8:15 am)
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