re: Can't view website
Thursday, October 9, 2008 at 6:27 pm
Windows XP Annoyances Discussion Forum
Posted by Terrance
(24 messages posted)
I removed Norton by downloading the Norton removal tool...still nothing, even in
Safe Mode.
I ran the LSP and it found 0 problems.
On Wednesday, October 8, 2008 at 8:22 am, appleoddity wrote:
>
>Wow.. This is a brain twister. I love a challenge like this.
>
>Here is what I have deduced from your information:
>
>Your DNS settings are correct.
>
>NSLOOKUP is able to correctly resolve domain names into IP addresses, so DNS is
working
>correctly.
>
>Internet Explorer can view webpages by IP, but not by domain name, so DNS does not
>work for IE.
>
>Ping also can not resolve domain names into IP addresses.
>
>This appears to be a case of programs be selectively blocked by an internet security
>program. However, it leaves a little confusion as to why IE can access webpages
>via IP address and not by domain name. I do see that you have Norton internet security,
>and I don't know if I mentioned this but it is the source of endless problems.
There
>isn't another software application that I rate any lower than Norton. My explanation
>is this, Norton is malfunctioning, and is blocking internet access based on program
>name. It is allowing IE to partially communicate with the internet, but it is blocking
>its ability to communicate on port 53 for DNS. The same holds true for ping.
>
>I haven't looked close enough at your boot log yet to see if there are any rootkits
>or anything, but with a quick look I didn't see anything that stood out.
>
>My suggestion, at least for now, is to completely remove Norton internet security
>from your computer and see if this resolves the issue. If it doesn't, please do
>not reinstall Norton just yet, as it never completely removes itself and we may
have
>to do more.
>
>I'm going to look at your boot log further to see if anything else could be blocking
>the connection, but so far, Norton stands out as the culprit.
>
>There is a small chance of a program in your LSP chain that is blocking it also.
> Download and run a program called LSP fix, and post back with what files are listed
>in your LSP chain. Also tell me if it reports any problems with the LSP chain.
>Don't make any changes with the program.
>
>http://www.cexx.org/lspfix.htm
>
- Written in response to:
- re: Can't view website (appleoddity: Wednesday, October 8, 2008 at 8:22 am)
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