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re: Windows XP repair problem Sunday, August 24, 2008 at 6:51 am Posted by MartinM (3453 messages posted) The more she operates on that HDD the more likely she is to damage her valuable files. At this point I'd cut and run. Find a friend who can mount the HDD as a slave drive on another PC and copy the photos. If that's all that's done there's no danger of transferring the infection. Then she can try and recover the OS at her leisure - or repair or reinstall, whatever. Its a matter of priorities - from what you say hers are clear ? [Reply or follow-up to this message] re: Windows XP repair problem Sunday, August 24, 2008 at 7:04 am Posted by Spexx (1951 messages posted) The error that you are getting indicates a problem with the CD or the CD drive. The CD might be a bit scratched or damaged in some other way. Forget all the stuff about editing the registry! Concentrate on getting the important files/pictures etc backed up and then worry about reinstalling the operating system. The easiest way to do this would be to connect the disk up as a slave on another PC, but it would be rather hard for you to do that from the UK if the machine is in Canada. Suggest that she take the machine to a local repairer who will be able to provide better support. Cheers. Spexx. [Reply or follow-up to this message] re: Windows XP repair problem Sunday, August 24, 2008 at 7:10 am Posted by Ricer46 (20448 messages posted) Along with what Martin said, I don't see how the applied fix has anything to do with the indicated problem. The more irrelevant fixes she attempts, the greater the chance of losing everything. On Sunday, August 24, 2008 at 6:15 am, vic wrote: >This is the problem. My sister who lives in Canada, contacted me, who lives in the >UK, as she has a major problem with her pc being unable to boot, either normally, >in safe mode, etc. What ever option she takes, the pc just re-boots. This was all >down to some problem with 'XP Antivirus 2208' that appeared on her pc. Sounds like >tryiong to remove it has caused a corruption. >So, trying to help her over the phone (numerous calls, just to avoid one big phone >bill) we are trying to do an XP repair (as she has to avoid at all costs formatting >the hard disk and losing all her family photos, of which have not been backed up >for who knows how long). >So, I talked her through changing her boot sequence in BIOS, so she could boot from >her recovery CD, all was going fine, until the following error occured: > >'The File ASMS on Windows XP Home Edition Service Pack 1 CD is needed. Type the path >where the file is located and then click OK. > >At this point, from what she tells me, her cursor disappears, and she cant reply >to the 'OK' message in any way. > >The Microsoft site offers the following advice: >When the message appears, type: Shift+F10 to enter a command session. > >Type: regedit.exe at the prompt. > >Highlight the HKEY_LOCAL_MACHINE entry. > >Go to the File menu and choose Load Hive. > >Then, load %Windir%\System32\Config\System.sav >Give it a short name that you will remember, like "Test". > >Then, find this key: >HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > >Delete UPPERFILTERS and LOWERFILTERS keys. > >Do the same for ControlSet2 and any other numbered ControlSet keys you see. > >Exit regedit. > >The problem is, there is no response when doing the Shift+F10. > >Any suggestions on how to get past this? Need to get the pc up and running, just >so she can get a backup of all those photos. [Reply or follow-up to this message] re: Windows XP repair problem Sunday, August 24, 2008 at 8:18 am Posted by Richard Harris (243 messages posted) I am not sure why the repair is failing, but I can suggest the following to save any important personal files. After that you could "experiment" with the repair, or do a clean install, if necessary.: Boot the PC using a "live" CD, that is, one that contains an operating system, but does NOT install on the hard drive. Then, copy files to a USB external drive, or possibly to CDs/DVDs, depending on the software contained on the live CD. Most live CDs are LINUX based, but a few are windows based. The following is a link to KNOPPIX, a free, full-featured LINUX live CD. The download is about 700 Meg, as an ISO file. Burn to a CD using a program that supports burn-from-image, such as Nero or Easy Media Creator. It is also available as a DVD, with even more applications. The file manager under KNOPPIX is called A34, and is similar to Windows Explorer in its use. One hint: Plug in any external USB drive, before booting into KNOPPIX. That is more reliable than plugging in after booting. Finally, KNOPIX does contain CD writing software: http://www.knopper.net/knoppix/index-en.html KNOPPIX doumnetation is available at: http://www.knoppix.net/wiki/Main_Page Many other LINUX live CDs are available at: http://www.frozentech.com/content/livecd.php But, be aware that the smaller ones may not support reading from or writing to an NTFS file system, such as is common with XP. KNOPPIX and other larger CD images can do that. The functional equivalent of a LINUX live CD is a Windows PE CD. Unfortunately, for XP that was only made available to IT professionals. Still, you might be able to find an ISO image on the web. You might also look into making a Bart's PE CD. It is simialr to the official Windows PE CD, but is home-made using an exisitng (and working) XP installation. Such a CD is intended for use on the same machine upon which it was created, but might work on a similar machine. Note that if you have SATA hard drives, you might need to place their drives on a floppy and press F6 during the boot process. That is also true of Windows PE. In general, the LINUX-based CDs do not require this. On Sunday, August 24, 2008 at 6:15 am, vic wrote: >This is the problem. My sister who lives in Canada, contacted me, who lives in the >UK, as she has a major problem with her pc being unable to boot, either normally, >in safe mode, etc. What ever option she takes, the pc just re-boots. This was all >down to some problem with 'XP Antivirus 2208' that appeared on her pc. Sounds like >tryiong to remove it has caused a corruption. >So, trying to help her over the phone (numerous calls, just to avoid one big phone >bill) we are trying to do an XP repair (as she has to avoid at all costs formatting >the hard disk and losing all her family photos, of which have not been backed up >for who knows how long). >So, I talked her through changing her boot sequence in BIOS, so she could boot from >her recovery CD, all was going fine, until the following error occured: > >'The File ASMS on Windows XP Home Edition Service Pack 1 CD is needed. Type the path >where the file is located and then click OK. > >At this point, from what she tells me, her cursor disappears, and she cant reply >to the 'OK' message in any way. > >The Microsoft site offers the following advice: >When the message appears, type: Shift+F10 to enter a command session. > >Type: regedit.exe at the prompt. > >Highlight the HKEY_LOCAL_MACHINE entry. > >Go to the File menu and choose Load Hive. > >Then, load %Windir%\System32\Config\System.sav >Give it a short name that you will remember, like "Test". > >Then, find this key: >HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > >Delete UPPERFILTERS and LOWERFILTERS keys. > >Do the same for ControlSet2 and any other numbered ControlSet keys you see. > >Exit regedit. > >The problem is, there is no response when doing the Shift+F10. > >Any suggestions on how to get past this? Need to get the pc up and running, just >so she can get a backup of all those photos. [Reply or follow-up to this message] re: Windows XP repair problem Sunday, August 24, 2008 at 10:26 am Posted by vic (22 messages posted) Thanks for all those that provided input. I'll have to suggest she take the pc/hard disk somewhere that can copy/backup her files before attempting a fix. I've used Knoppix before, but as she has no pc/internet, thats not an option. Afraid her location doesn't give me/her the chance to pop around to a neighbour. Once she has all the files safely backed up, then we can do what ever is required. [Reply or follow-up to this message] re: Windows XP repair problem Sunday, August 24, 2008 at 2:55 pm Posted by MartinM (3453 messages posted) Awkward but wise. [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum